Lifeline of Northwest Arkansas

Our people make all the difference!

Lifeline of Northwest Arkansas is the area's only independent, non-profit personal response and support system. This means Lifeline is not directly affiliated with a specific area hospital or clinic. Utilizing the telephone system, Lifeline's security and safety monitoring devices are currently used by over 700 residents of Northwest Arkansas, Oklahoma, and Southwest Missouri. Nationwide this service has assisted over 4 million people in the past 20 years. With 2,400 LifeLine organizations in North America, Lifeline of Northwest Arkansas was recognized as one of the top 100 in the nation.

Melanie Kettner, Executive Director of Lifeline, said the program offers independence. “Most of our subscribers are people who live alone but might need some assistance from time to time. We provide that service by offering them an affordable monitoring program. They wear a button that when pushed can summon and immediately alert medical professionals, family members or a neighbor. The service makes it possible for people to continue to live an independent lifestyle. They can continue to live on their own, and they and their loved ones have the reassurance that help is nearby should they need it”.

Although generally recognized as a support system for the elderly residing at home, Lifeline is utilized by expectant mothers, new parents, the disabled, surgery outpatients and the sight impared who desire independence while needing support when necessary and immediate. The mechanics of the Lifeline system consist of a personal "necklace or bracelet" that is worn by the client featuring a "button" that can be pushed to summon assistance when help is needed. The signal from the button activates the base unit that is located in the client's residence. The base unit transmits an emergency signal to a trained Lifeline responder. A battery back-up function is standard should power service be out. Certified professional monitors can respond to calls in up to 144 languages or from hearing or speech impaired clients. Monitors receive rigorous training for certification. This training includes Lifeline protocols, geriontology sensitivity, crisis management, and customer service skills. Special emphasis is place on responding warmly and by name adding that personal touch for our senior clients.

The Lifeline system is active 24 hours 365 days a year. Activating the monitor/response system ensures that the client's personal medical history or critical information or special needs will be at the fingertips of the monitor at the Lifeline Response Center. A Lifeline monitor will respond in an average of 10 to 25 seconds from the time the client's "necklace or wrist button" is pushed. The monitor will send the required assistance while staying in contact with the client until help arrives. A recent clinical study showed that Lifeline users were ten times less likely to need a long-term care facility like a nursing home than people who didn't use the Lifeline service. Lifeline helps preserve the independence of the client by giving them confidence to continue to live in their own homes enjoying a lifetime of memories. The service is surprisingly affordable. There are no long term contracts or expensive equipment to buy. The client pays a low, one-time installation charge and a low monthly fee for the monitoring service. The monthly fee is constant regardless of the frequency of client calls.



Our people make all the difference! Lifeline of Northwest Arkansas is the area's only independent, non-profit personal response and support system. This means Lifeline is not directly affiliated with a specific area hospital or clinic. Utilizing the telephone system, Lifeline's security and safety monitoring devices are currently used by over 700 residents of Northwest Arkansas, Oklahoma, and Southwest Missouri. Nationwide this service has assisted over 4 million people in the past 20 years. With 2,400 LifeLine organizations in North America, Lifeline of Northwest Arkansas was recognized as one of the top 100 in the nation. Melanie Kettner, Executive Director of Lifeline, said the program offers independence. “Most of our subscribers are people who live alone but might need some assistance from time to time. We provide that service by offering them an affordable monitoring program. They wear a button that when pushed can summon and immediately alert medical professionals, family members or a neighbor. The service makes it possible for people to continue to live an independent lifestyle. They can continue to live on their own, and they and their loved ones have the reassurance that help is nearby should they need it”. Although generally recognized as a support system for the elderly residing at home, Lifeline is utilized by expectant mothers, new parents, the disabled, surgery outpatients and the sight impared who desire independence while needing support when necessary and immediate. The mechanics of the Lifeline system consist of a personal "necklace or bracelet" that is worn by the client featuring a "button" that can be pushed to summon assistance when help is needed. The signal from the button activates the base unit that is located in the client's residence. The base unit transmits an emergency signal to a trained Lifeline responder. A battery back-up function is standard should power service be out. Certified professional monitors can respond to calls in up to 144 languages or from hearing or speech impaired clients. Monitors receive rigorous training for certification. This training includes Lifeline protocols, geriontology sensitivity, crisis management, and customer service skills. Special emphasis is place on responding warmly and by name adding that personal touch for our senior clients. The Lifeline system is active 24 hours 365 days a year. Activating the monitor/response system ensures that the client's personal medical history or critical information or special needs will be at the fingertips of the monitor at the Lifeline Response Center. A Lifeline monitor will respond in an average of 10 to 25 seconds from the time the client's "necklace or wrist button" is pushed. The monitor will send the required assistance while staying in contact with the client until help arrives. A recent clinical study showed that Lifeline users were ten times less likely to need a long-term care facility like a nursing home than people who didn't use the Lifeline service. Lifeline helps preserve the independence of the client by giving them confidence to continue to live in their own homes enjoying a lifetime of memories. The service is surprisingly affordable. There are no long term contracts or expensive equipment to buy. The client pays a low, one-time installation charge and a low monthly fee for the monitoring service. The monthly fee is constant regardless of the frequency of client calls.